How do I change the email address associated with my account?

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• How do I change the language of the platform?

  You have the option to use Psylio in English or in French. To change the language of the platform, click on the icon with your initials in the left-hand menu, and select My account. From there, you can edit your account information, including the ...

• How do I delete my account?

  To delete your account: Click on the icon with your initials in the left-hand menu. Select "My account." At the bottom of the page, you will find the button allowing you to delete your account. Please note: Once your account is deleted, the data ...

• What happens to my data when I delete a client record or my account?

  Deleting a Client Record or Your Account When you delete a client record or your account, all your data becomes inaccessible and irretrievable. Please ensure you are absolutely certain about your decision before proceeding. Confirmation of Deletion ...

• How can I access my account if multi-factor authentication (MFA) is blocked?

  You may lose access to your account due to MFA being blocked in the following situations: You lost or changed your mobile phone. You can’t access your authentication app. You lost your backup codes. If you have your backup codes Use one of your ...

• How do I secure my account with multi-factor authentication (MFA)?

  What is multi-factor authentication? Multi-Factor Authentication (MFA) is a security method that requires more than one form of identification to verify a user's identity. It adds an extra layer of protection to accounts and data. Typically, ...