How do I change the email address associated with my account?

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• How do I change the language of the platform?

  You have the option to use Psylio in English or in French. To change the language of the platform, click on the icon with your initials in the left-hand menu, and select My account. From there, you can edit your account information, including the ...

• How can I access my account if the multi-factor authentication (MFA) is blocked?

  Here are several reasons why you may have lost access to your account due to the multi-factor authentication (MFA) being blocked: Loss or change of cell phone. Loss of access to your authentication app. Loss of access to your backup codes. If your ...

• How do I delete my account?

  To delete your account: Click on the icon with your initials in the left-hand menu. Select "My account." At the bottom of the page, you will find the button allowing you to delete your account. Please note: Once your account is deleted, the data ...

• What happens to my data when I delete a client record or my account?

  When you delete a client record or your account, your data will be permanently deleted from our servers after 90 days. Your data becomes immediately inaccessible and irrecoverable upon deletion. For more information, please consult our Privacy ...

• How do I secure my account with multi-factor authentication (MFA)?

  What is multi-factor authentication? Multi-factor authentication (MFA) is a security method that requires more than one form of identification to verify a user’s identity. Its goal is to enhance account and data protection by adding an extra layer of ...