What happens to my data when I delete a client record or my account?
Deleting a Client Record or Your Account
When you delete a client record or your account, all your data becomes inaccessible and irretrievable. Please ensure you are absolutely certain about your decision before proceeding.
Confirmation of Deletion
To prevent accidental deletions, our platform will ask you to confirm your action before it’s finalized.
Permanent Deletion of Data
Once you delete your record or account, your data will be permanently erased from our servers within 90 days. Due to our internal policies and personal data protection laws, we will not be able to recover any data once it has been deleted.
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How do I delete my account?
To delete your account: Click on the icon with your initials in the left-hand menu. Select "My account." At the bottom of the page, you will find the button allowing you to delete your account. Please note: Once your account is deleted, the data ...
Is it possible to export my data?
Can I export my data? Yes, absolutely! Your data belongs to you, and you can request an export at any time. How do I export my data from the platform? Simply contact us when you're ready, and we'll activate the export button in your account. For ...
How do I secure my account with multi-factor authentication (MFA)?
What is multi-factor authentication? Multi-factor authentication (MFA) is a security method that requires more than one form of identification to verify a user’s identity. Its goal is to enhance account and data protection by adding an extra layer of ...
Can I import my data from another platform?
The formats in which data is imported often make it difficult to import it into Psylio. However, this is something we encounter on a weekly basis and we have various solutions to facilitate the transition depending on the circumstances and needs of ...
What happens if I decide I no longer want to use Psylio?
Of course we will be sad to see you go, but you have the freedom to end your subscription at any time. You can opt to archive your records, return to the free plan and continue to use the free version of Psylio for as long as you wish to keep your ...