Where can I access my platform payment receipts?

Clicking on the "My subscription" icon in the left-hand menu will take you to the subscription management page, where you can change your payment details, view your next billing date and download your payment receipts. 

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• How does payment work if I sign up?

  When you join the platform, you gain access to a free trial for an unlimited period, as long as you do not exceed the maximum of 5 records. This means you can explore stress-free without having to provide payment details. To activate the Essential ...

• How do I change my payment information?

  To update the payment information for your Psylio subscription, view your next payment date, or download your receipts: Head to Settings > Subscription in your account. Select the Edit button to update your payment details. You’ll be redirected to ...

• I am waiting for a new credit card, what can I do for the upcoming payment?

  When your credit card is declined by our system, it will make two additional attempts on the card: one 5 days later and another within the following 5 days. This means you can add 5 days to the date of your usual Psylio payment before your account is ...

• How does the free trial work?

  The Psylio free trial plan gives you full access to all the features of the Essential subscription, but with a limit of 5 combined active and archived records. This free plan has no time restrictions—you can use it for as long as you need. However, ...

• What happens if I temporarily cease my practice?

  If you plan to take a break from your practice (e.g., for maternity leave or an extended absence), you can switch to the free plan to avoid subscription fees during this time. All your active and archived records will be retained without a time ...