I use Psylio with my school service centre. Why doesn't the student search provide any results?

I use Psylio with my school service centre. Why doesn't the student search provide any results?

To take full advantage of the connection between Mozaïk-Portail and Psylio, you must log in to your Psylio account using the tile available in Mozaïk-Portail. 

If you access your account via www.psylio.com, you will automatically receive zero results when using the student search to create a new record. 

Alternatively, if this still doesn't work, we suggest you contact the IT support team at your school service centre. They will be able to check whether you have the necessary authorizations to access the schools involved in the student search. Psylio will authorize you to search for students in each school to which you are assigned in your organization's management console. 

Once this is up and running, you'll be able to search for a student by school, first name, last name or file number. A drop-down menu will appear, showing the photos of students who match your search criteria.
Clicking on the student in question will create a record in their name. The following personal information will also be imported into the profile:

- First and last name of the student
- Their file number
- The name of the school
- The first and last names of the guardians 1 and 2, as well as their email addresses and phone numbers



    • Related Articles

    • What roles are available in Psylio?

      Psylio offers different roles to help manage tasks within your organization. Each role comes with its own permissions and responsibilities. Practitioner Focused on clinical practice and client/student follow-up. Responsibilities: Manage their own ...

    • How do I assign schools to members of my organization?

      As an administrator or manager in Psylio for a school service centre, you can assign schools directly to members of your organization from the Members tab in Settings. Why assign schools? Assigning schools helps you: Give members access to student ...

    • My group organization has been created in Psylio. How to proceed as an administrator?

      Welcome to your group organization! Here are some tips to help you get started with your organization in Psylio: Use the right account: When you log in to Psylio, you will see two accounts: one with your name and another with your organization’s ...

    • I’ve just joined my group organization on Psylio. How can I properly configure my account?

      Welcome to your group organization! Here are three tips to help you get off on the right foot: Use the correct account: When you log in to Psylio, you’ll see two types of accounts: one under your name and another under your organization’s name. ...

    • How do I assign a role as an administrator?

      As an administrator, you can assign roles to members of your organization in Psylio. Assigning a role Go to Settings > Members. Find the member in the active members list. In the Role(s) column, use the dropdown menu to add or remove a role. Changes ...