How does payment work if I sign up?
When you join the platform, you gain access to a free trial for an unlimited period, as long as you do not exceed the maximum of 5 records. This means you can explore stress-free without having to provide payment details.
To activate the Essential plan, simply upgrade your account. Payment details will be required at this point. We currently accept Visa, MasterCard and American Express.
For individual users, payments are made monthly and charged directly to your credit card. There's no commitment contract, so you're free to end your subscription without any fees or penalties.
For group organizations, annual billing is possible and can be adjusted on a pro-rata basis depending on the time of year or when you wish to add new users. We accept several different payment methods: cheque, bank transfer and credit card.
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I am waiting for a new credit card, what can I do for the upcoming payment?
If your credit card is declined, our system will automatically attempt to process the payment up to four times over the next 14 days. This gives you an extra 14 days after your usual payment date on Psylio before any account limitations take effect. ...
How do I change my payment information?
To update the payment information for your Psylio subscription, view your next payment date, or download your receipts: Head to Settings > Subscription in your account. Select the Edit button to update your payment details. You’ll be redirected to ...
How does the free trial work?
The Psylio free trial plan gives you full access to all the features of the Essential subscription, but with a limit of 5 combined active and archived records. This free plan has no time restrictions—you can use it for as long as you need. However, ...
How do I upgrade from the free plan to the essential plan?
To upgrade from the free plan to the Essential plan, follow these simple steps: Click the Upgrade icon (arrow icon) in the left-hand menu to open the Subscription tab in the settings. Select the Upgrade to the Essential plan button. Fill in your ...
Why are my Psylio subscription invoices sent to my old email address?
When you update your email address in the My account section of the platform, this change is not automatically applied to your subscription payment information. These details are stored on our third-party payment platform, Stripe. As a result, you ...